- Online questions testing mathematical and customer service competency. - Telephone interview which consisted of 3x competency based questions and was more of a way of filtering out the poorer candidates. - Face to face interview with more tests, a role play exercise and 3x competency questions. The face to face interview was fine. The questions asked were scripted and easy for those with experience in customer service. The role play exercise was a case of following the script as outlined on a handout. I applied for this role in the hopes of progressing into a middle management position. This was stated on my CV and application. I got through all of the stages and to the face to face. Company rejected me and provided feedback on this which was nice. Feedback, however, was poor and implied that they hadn't read my CV and wasted my time. They also gave the impression that they would be unwilling to progress me, even if I allegedly wasn't up to the "benchmark" level. Ironically, a recent ex colleague of mine who was struggling big time with my current employer (similar role) has just been offered the same job at Santander! Bonkers! I believe that you either have to click with the employees there, or not come across as someone who is aspiring to any half decent job within the company. Waste of time applying for entry level positions if you can go in higher after some further education/experience.