Initial interview is fifteen minutes via video with the hiring manager. They asked a few questions and left time for me to ask questions. They were looking for a strong presence on video, since a lot of the job is conducted via video.
Interview questions [1]
Question 1
In 2-3 sentences, what does excellent service look like to you? In 2-3 sentences, describe how you prioritize your tasks to make sure everything gets done. Tell us about a time when you were working with a client who wasn’t happy. What happened and how did you handle it? Walk us through each step. Why this role at Scribe?
Thorough and met with 4 people in a variety of positions. They kept open lines of communication and I always knew where I was in the process. Questions were used to get to know you, your skill set, and about the culture/job expectations.
Easy, with straightforward questions from interviewers. I had two rounds of interviews with the Author Experience Operations Manger and Head of Author Experience. They were both so kind and warm
Interview questions [1]
Question 1
How do you handle persuading clients in a particular direction, rather than what they want to do?