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      Sears

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      Merchandise and Customer Assistant Interview

      24 Jul 2015
      Anonymous employee
      Lincoln, NE
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 days. I interviewed at Sears (Lincoln, NE) in May 2011

      Interview

      It was two part interview with one of the assistant store managers talking with me the first day, then having me come back in the next to talk to the manager of the position I was applying for. The first day the interviewer told me they didn't like to use the standard interview questions, so instead I was asked round-about sort of questions about my life to could apply to the job. For instance, I was asked what was one moment in my life that's been extremely difficult to deal with. I had originally applied for the cashier position, but one question I was asked was if I preferred my alone time at my job and going at my own pace, or constantly being attentive to a customer. They offered the MCA position for me, thinking it would be a better fit for me in their company. The second day was the kind of interview I was expecting, like describing my schedule availability more in depth, if I was interested in working past the summer, how I would describe my time management skills, what skills I could apply to the job when it came to working with customers and my fellow employees. I was given a tour of the store and the storage rooms on the sales floor, and when we had come back to the office I was then offered a job.

      Interview questions [1]

      Question 1

      What's one thing that you use the computer for the most?
      Answer question

      Other Merchandise and Customer Assistant interview reviews for Sears

      Merchandise and Customer Assistant Interview

      18 Jul 2017
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Sears

      Interview

      After applying, I received an email 3 days later regarding scheduling an interview at the store. Two days later, I received a call saying I was hired and was immediatley emailed paperwork to fill out electronically.

      Interview questions [1]

      Question 1

      What does Customer Service mean to you?
      1 Answer

      Merchandise and Customer Assistant Interview

      27 Apr 2016
      Anonymous employee
      Chula Vista, CA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 days. I interviewed at Sears (Chula Vista, CA) in Apr 2016

      Interview

      Overall was a very pleasant and friendly interview process. It was two interviews, they said it normally would be three, but the assistant store manager was available to interview about an hour after the first interview was done. First interview was very basic and told me the basics of the job. The second kind of asked me questions with customer experience and asked me a question about what the previous interviewer had ran by me (job roles etc.)

      Interview questions [3]

      Question 1

      Name a time you had to answer a customer's questions with a sense of urgency in a tense situation.
      1 Answer

      Question 2

      What makes excellent customer service? Name something you have experienced or a customer service experience you have created.
      Answer question

      Question 3

      Name a time that you were put in charge of a team or worked with a team.
      Answer question
      1

      Merchandise and Customer Assistant Interview

      26 Sept 2016
      Anonymous employee
      Palm Beach Gardens, FL
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Sears (Palm Beach Gardens, FL) in Sept 2015

      Interview

      Interviewer was very friendly. Asked basic interview questions and I was offered the job at the end of the interview. I only met with one person but I was told that you typically interview separately with 2 people.

      Interview questions [2]

      Question 1

      What is good customer service to you?
      Answer question

      Question 2

      What makes a good manager?
      Answer question