Friendly, lots of question and hypothetical situations in regards to customer service. Makeup portfolio was appreciated. Focus is on product knowledge and friendliness. Asked about retail background, what trainings I would be interested in. Also how hard I am willing to work to move up into a management position. Also my timeline I expect to management.
Interview questions [1]
Question 1
Customer service experience and future growth goals
I applied in-person. I interviewed at Sephora (Holyoke, MA) in Aug 2015
Interview
It took about three weeks and multiple store visits to hear back from them. I first scheduled an interview and sat with the assistant manager and she interviewed me for about 30 minutes. Afterwards she asked me to come in for a second interview with the store manager which lasted about 20 minutes. After that interview, they asked for me to come in and do a full face of makeup on the store manager in order and that if I completed that efficiently and correctly I would finally get the job.
I completed the makeover and they offered me the job about a week later.
The process took 1 week. I interviewed at Sephora (Toledo, OH)
Interview
The interview was a group interview with 6 other people. It was slightly competitive but also fun. We had one-on-one interviews as well. I was called after I left and was hired for the job.
I applied online. The process took 4 weeks. I interviewed at Sephora (Los Angeles, CA)
Interview
Long interview process: quick phone interview where we set up a date for a makeup demo , demo was done on another employee, then final interview with manager. Took about a month in total.
