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      Serenity Healthcare

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      Operations Manager - Customer Service Interview

      25 Apr 2026
      Anonymous interview candidate
      Phoenix, AZ
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Serenity Healthcare (Phoenix, AZ) in Apr 2026

      Interview

      They advertise in their job posting that they dont require healthcare experience and prefer transferable skills. They will even preach this during the first interview with the director. If you dont have prior healthcare experience and get an interview with the COO, you will get the impression from the start she is there to disqualify you. The questions being asked even give that impression. I have 10 years experience interviewing candidates based on background experience. I know an interviewer that already doesnt like your application from the start when I see one. It may be a great place to interview for and work if you have been in healthcare already. I wouldnt fall for the script they give about how they prefer you dont have healthcare experience so they can build you from the ground up. That wont pan out how they say in the long run after the first interview. After discussing my serveant leadership approach to managing people, I got the following response: "I'm hearing a lot about how you can manage a team that does the work, but not a lot about how you approach people that dont want to work." In other words, we try to fire everyone the second they have a bad day instead of motivate them to be engaged through quality leadership and acheivable metrics. Not a great look for them in my opinion.
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