I applied online. The process took 3 months. I interviewed at ServiceNow (Boston, MA) in Jun 2022
Interview
Applied online- met with 5 different team members ( 5 different calls) after the last round the recruiter waited 4 weeks to send me an automated " thank you for your interest" email. Although I loved meeting with the team members and had a really good interactions with them, the experience with the interview process didn't leave a good taste - I was expecting to get the result 1-) sooner than 4 weeks 2-) at least with some feedback in it.
I just find this very unprofessional especially for an establish company like SN.
Interview questions [1]
Question 1
what is your day to day as a CSM look like
What is the most important soft skills to have as a CSM.
I applied through an employee referral. The process took 3 weeks. I interviewed at ServiceNow (Toronto, ON) in Oct 2025
Interview
Was a referral. Met with someone in the CS org as an initial interview, which was a great call. I was then passed onto a recruiter.
Recruiter ghosted my initial call, and then cited an "emergency internal call", so we rescheduled. I was also sent an accidental rejection email 2 hours before the call. The call was quick, with limited questions on their end other than "where would you work, can you travel and does this pay band work".
I then met with a CSM a part of this group. Call was great; very informative. I was then passed to the final panel interview.
Panel interview was tough but fair. I wasn't my best and didn't expect to get the role afterwards. Unsurprisingly I didn't get the role, but I did receive the exact same auto-rejection email from a no-reply. This was surprising and also disappointing. I understand it's not always feasible to provide unique feedback to every candidate, but at least having the recruiter's name or hiring managers name at the bottom would have made it less cold.
Interview questions [1]
Question 1
Tell the story of your best example of where you helped a company in a successful journey/transition as it is aligned to the CSM role. Focus on conveying your experience, impact, and value.