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      Senior Technical Support Engineer Interview

      18 Apr 2024
      Anonymous interview candidate
      No offer
      Negative experience

      Other Senior Technical Support Engineer interview reviews for ServiceNow

      Senior Technical Support Engineer Interview

      31 Jan 2025
      Anonymous interview candidate
      Orlando, FL
      No offer
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at ServiceNow in Feb 2024

      Interview

      Applied, after 10 days recruiter call, after 1 week of hiring manager round, after 3 days panel interview, after 1 week got rejected. Dont go with the Job description its very generic the questions asked in panel interview is way difficult than what Job description mentions. Job Description asked for Java/Javscipt troubleshooting, but expectation was to have knowledge about SSO, SAML, SOAP API, etc.

      Interview questions [3]

      Question 1

      How would you Implement LDAP, SAML, SSO
      Answer question

      Question 2

      Analyse the SQL Query and tell the results
      Answer question

      Question 3

      How SOAP API works, who would you authentication works here.
      Answer question
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at ServiceNow (Orlando, FL) in Jan 2025

      Interview

      Hour long technical interview with some fairly easy coding problems in JavaScript, Java, and Sql. Just finished a second interview with 4 managers that focused on personalities and scenarios. Overall pretty smooth and quick process. Happened all within 2 weeks.

      Interview questions [1]

      Question 1

      Name a scenario where a teammate wasn’t able to help you because they were busy.
      1 Answer

      Senior Technical Support Engineer Interview

      27 Jan 2024
      Anonymous interview candidate
      Orlando, FL
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at ServiceNow (Orlando, FL) in Jan 2024

      Interview

      They do a three round process with a Recruiter, Team interview and then Technical interview. Didnt get past the recruiter portion unfortunately, they asked we three questions about acrynoms. Not a very good recruiter process… first off they were asking questions about Linux which wasn’t on the job description and lots of acronym questions. Personally I thought I was a good choice for the position from my years of experience in similar positions, but unfortunately I wasn’t able to go through the process any further.

      Interview questions [1]

      Question 1

      Q: what is a primary key in sql? Q:what is jvm? Q: what is gc?
      Answer question
      2