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      Customer Support Advocate Interview

      13 Jun 2017
      Anonymous employee
      Glendale, CA

      Other Customer Support Advocate interview reviews for ServiceTitan

      Customer Support Advocate Interview

      12 May 2025
      Anonymous interview candidate
      Saint Louis, MO
      No offer
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. I interviewed at ServiceTitan (Glendale, CA) in Apr 2017

      Interview

      I found the job through an alum at my school, who connected me to someone at the company. Liane, one of their recruiters, helped me through the process. I went through a preliminary interview with basic questions about the job and a description of my role, a second phone interview, an in person interview with my (future) supervisor and some members of the team, and lastly a recommendations check. I was 2 days too early to my interview, but the team was so accommodating and did my interview early.

      Interview questions [3]

      Question 1

      What is a difficult customer situation you have dealt with?
      Answer question

      Question 2

      What is your sense of humor like?
      Answer question

      Question 3

      Would you prefer a more chaotic work environment where you were less restricted or a structured environment where you had to follow instructions more?
      Answer question
      avatar
      ServiceTitan response
      8y
      Happy to hear we were able to accommodate your schedule and you were able to complete the interviews when you arrived. We welcome you to leave an employee review here on Glassdoor to share your Titan experience!
      Positive experience
      Average interview

      Application

      I interviewed at ServiceTitan (Saint Louis, MO)

      Interview

      I currently only completed phase one of the process. It was challenging but I wouldn’t say too hard. They have you submit video of yourself and complete a few questions with a “sandbox” version of their CRM

      Customer Support Advocate I Interview

      19 Apr 2024
      Anonymous employee
      Yerevan, Yerevan
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at ServiceTitan (Yerevan, Yerevan) in Apr 2024

      Interview

      The overall process consisted of 4 stages: the first one was a 30-minute screening with the HR, then an on-site assessment test which was followed by two on-site interviews, including a mock call session. The overall process was well organized and the TA in charge always provided feedback and updates regarding the next stages in a timely manner. The 2 main interview stages were quite interesting and engaging.

      Interview questions [1]

      Question 1

      I was asked a variety of questions but the overall focus was on behavioral and situational ones(e.g. what would you do in this or that scenario), there were also a couple of logical questions.
      Answer question
      2

      Customer Support Advocate Interview

      6 Feb 2024
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at ServiceTitan

      Interview

      The process is that you initially meet with general recruiter that goes over expectations and prep you for the next rounds. The next step is to take an electronic assessment which can be challenging. The final step is to interview with current Support Supervisors. It's usually two people that you'll interview with.

      Interview questions [1]

      Question 1

      What would you do if your internet went out?
      Answer question
      1