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      Shaw Trust

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      Support Manager Interview

      11 Apr 2018
      Anonymous employee
      Birmingham, England

      Other Support Manager interview reviews for Shaw Trust

      Support Manager Interview

      27 Oct 2023
      Anonymous employee
      Accepted offer
      Positive experience
      Difficult interview
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Shaw Trust (Birmingham, England) in Mar 2018

      Interview

      applied via online application with 5 competencies (1000 words each), heard back within 2 weeks and invited to interview. Interview was based in Birmingham and was for a large recruitment drive. Really friendly atmosphere, was running slightly late but had somewhere to sit and offered a drink. Interview was split into 3 parts: 1. written assessment : this was do in the room with other applicants. You where given 30 minutes. Shaw Trust where very accommodating of my reasonable adjustments because of a disability. The assessment consistent of a scenario regarding a client and their barriers to employments. the applicant had to write a number of personal goals, action points for the clients as well as identify what employability support they need and what additional support/referral you may do. 2. Role play : this lasted 15 minutes and was timed, a interviewer acted the client while the other wrote notes. the interview read a script at the beginning for context. this was very relaxed 3. formal interview: the interview consisted of 7 questions asked by the panel of 2, this again was quite relaxed and informal with added general conversation. All the questions asked where based around (if not the same) as the competencies on the initial application form.

      Interview questions [5]

      Question 1

      How do you apply commercial focus in the work that you do?
      Answer question

      Question 2

      Please give an example of when you have worked collaboratively with others?
      Answer question

      Question 3

      Tell me about a time when you have had to champion and embrace change?
      Answer question

      Question 4

      What does charitable integrity mean to you?
      Answer question

      Question 5

      how do you know you have delivered excellent customer service?
      Answer question
      7

      Application

      I interviewed at Shaw Trust

      Interview

      questions followed by a competency based role play. Q&A with a talk around the role and responsibilities. this was with two senior managers. the interview was completed over 2 stages

      Interview questions [1]

      Question 1

      Role play - based around a customer experience
      Answer question

      Support Manager Interview

      23 Apr 2025
      Anonymous interview candidate
      Northampton, England
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 days. I interviewed at Shaw Trust (Northampton, England) in Aug 2021

      Interview

      Very professional and organised. Gave me the opportunity to ask questions at the end. Interviewed by two people. Wasn't too long about 40 minutes. Made me feel relaxed and comfortable put my nerves at ease!

      Interview questions [1]

      Question 1

      Why I want to work there
      Answer question