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      Customer Success Guru Interview

      12 Nov 2017
      Anonymous interview candidate
      Dublin, Dublin
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Shopify (Dublin, Dublin) in Nov 2017

      Interview

      I went through 3 stages: Stage 1 - Set up a Shopify Store using specific features. This is fairly simple. Set up a Shopify Store with any product you like and add the features requested including a drop down menu, and embedded video. Stage 2 - Skype Call with Talent Acquisition team member. The interview was very relaxed, asking open questions about my life. The interviewer was extremely helpful throughout. The interviewer pointed out that he did not see my CV, nor did he see my Shopify Store. This is to limit bias, and provide a basis for making a decision purely on my personality, suitability to Shopify's culture Stage 3 - The Gauntlet Over the course of an hour, I had to answer 2 questions over the phone (shipping, and personalisation product field), answer 2 questions at the same time using both Shopify chat and Skype chat and finally, answer 2 emails. Feedback was provided throughout. While I was unsuccessful, I found the process to be fair. In particular, during the Gauntlet, the person asking the questions was patient and extremely helpful. If I was to do it again, I would be more diligent in understanding Shopify features prior to the interview.

      Interview questions [1]

      Question 1

      Why is Shopify Payments better than Paypal?
      Answer question
      1

      Other Customer Success Guru interview reviews for Shopify

      Customer Success Guru Interview

      9 Mar 2025
      Anonymous interview candidate
      Ottawa, ON
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at Shopify (Ottawa, ON)

      Interview

      The first Interview was on phone interview. I did not pass through to next stage of the process, which was an online test. After that would be another formal interview.

      Interview questions [1]

      Question 1

      What is your work style
      Answer question

      Customer Success Guru Interview

      22 Jun 2024
      Anonymous employee
      Vancouver, BC
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Shopify (Vancouver, BC)

      Interview

      The interview process was pretty intense. They asked me about my life story, but I’d also created a store before that. Then I had to do a technical interview where I pretended I already had the job.

      Interview questions [1]

      Question 1

      Tell me your life story.
      Answer question

      Customer Success Guru Interview

      2 May 2024
      Anonymous interview candidate
      Vancouver, BC
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Shopify (Vancouver, BC)

      Interview

      The interview experience was professional, friendly and organized. Interviewee did notify via email whether I got the offer or not. Great to hear back the results since typically companies don't.

      Interview questions [1]

      Question 1

      Questions: Tell me your story.
      Answer question

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