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      Merchant Support Interview

      20 Jan 2022
      Anonymous interview candidate
      Ottawa, ON

      Other Merchant Support interview reviews for Shopify

      Merchant Support Interview

      10 May 2026
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview
      Declined offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Shopify (Ottawa, ON) in Feb 2020

      Interview

      First call was with the Human Resources team. The second call was with the Senior Manager. After that there was a technical test and then a call with the Directo

      Interview questions [1]

      Question 1

      Strengths / weakness / ecommerce depth / javascript
      Answer question
      1

      Application

      I interviewed at Shopify

      Interview

      The interview process felt unnecessarily lengthy and demanding for a 1 year contract position paying $50k annually. There were 4 rounds in total, including multiple repetitive discussions and technical/process-focused interviews that seemed excessive for the nature of the role. One of the biggest concerns was the expectation for candidates to already possess detailed end-to-end process knowledge during the final technical interview stage, despite there being no indication of structured training being provided afterward. Much of the evaluation appeared centered around internal workflows and company-specific technicalities rather than core competencies, problem-solving ability, or adaptability. For comparison, I currently work at a Fortune 500 company in a role with similar compensation (around $48k annually). Their hiring process consisted of only 2 well-structured rounds, followed by proper onboarding and training. They evaluated candidates based on capability and potential to learn and adapt rather than expecting complete mastery of internal processes before joining. The only benefit I consider is remote work.
      1

      Merchant Support Interview

      30 Oct 2020
      Anonymous interview candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 4 months. I interviewed at Shopify

      Interview

      I cannot believe the amount of time I wasted. It took interview after interview, and after 4 months of literally jumping through their hoops they tell you to build a website to get ready for their technical interview. It took me 2 weeks of studying, taking notes, and applying the tasks they asked me to prepare for and then the day of the interview comes. The questions I was asked were so obscure I was immediately caught off guard and nothing that they told me to prepare for was part of the interview questions. I ended the interview almost in tears it was such a horrible experience. I can't believe I wasted 4 months of my life going through they excrutiating process and literally got nothing out of it. Horrible experience, and I'm happy that I don't have to work weekends or holidays anyway. I got a job that pays much more and only had 1 interview to get it. DO NOT WASTE YOUR TIME!

      Interview questions [1]

      Question 1

      First was to email them a story of what you are passionate about. Then you have a typing test and questions to answer. Then you have a Zoom interview asking questions about your background and how your experience will work with the role. The technical interview is the worst. They expect you to know the answers to their mock questions before you even get hired. That's absolutely unrealistic, and the 3 pages of preparation they give you has nothing on it to get you ready for it.
      1 Answer
      1
      avatar
      Shopify response
      5y
      Hey, there. The effort you had put into the interview questions and all of the prep work you did to prepare for the technical assessment are greatly appreciated. We are sorry to hear that you had a negative experience. The interview process is meant to be rigorous, but we never want candidates to feel defeated afterwards. Feedback like this will help us improve the interview process for future candidates. The interview process can take some time as it was designed to get potential candidates familiar with the type of questions and channels they might be working on when in the role. The Life Story is more of a conversation than an interview as this allows us to get to know candidates as a person. The technical interview helps us assess skill level, determine how deadlines might be handled under pressure and understand your thought process. We aim to be thorough in the interview process, we want to make sure that the role is the right fit for you. If you would like to give us more feedback or have us inquire with our talent team, then you can send us an email so we can deliver this information to the appropriate team at Shopify. Be sure to send us an email including as many details as you can (ie/ your interview date and name of recruiter) so that we can begin looking into this for you. You can send us an email using this link: https://bit.ly/2ICKkCX. Adding ‘Glassdoor’ as the subject line of the email will ensure that we find your email faster in our queue. Again, we appreciate you sharing this feedback as we care about every candidate's experience. Best of luck in any future endeavours!