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      Customer Support Interview

      29 Jul 2021
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at SimpleTexting

      Interview

      I applied online and completed a very detailed questionnaire - with some CS-related tasks. After submitting the application, I didn't hear from them until AFTER 1 YEAR. And no, I'm not kidding. This is just the tip of the iceberg. They finally reached out after one year and asked if I was still interested. So I booked a meeting and had an interview with the HR lady. After the interview, I was given a task to complete, which I did and sent back. Again, I was ghosted for another 3 months! No kidding! In 3 months, HR reached out, apologized, and asked if I was open for a second interview. This time it will be a deep dive into my past experience (which was exactly what the previous interview was about BTW). So I booked another time. The second interview ended up being almost the same as the first - the same questions about my experience, my experience working with my bosses, etc. At this point, I was disappointed, but I just kept going. Next - in 24 hours - I was asked to provide the details of my ex-bosses/colleagues I mentioned in the interview - they were a total of about 8 people. I did this the next day and sent it over. Over the course of 2-3 days, she reached out to most of them. But she ended up ghosting 2 others. Mind you I had them send her reminders, but she never responded. She finally completed the calls a week later. Now, remember the task I was asked to do over 1 year ago? I was asked to redo it again! Okay, at this point you're probably wondering why I kept going. Well, I just wanted to see how this whole thing would end. I sent several reminders - 3 to be precise - to grant me access to the free account to complete the task, but I didn't hear back. In fact, I never did! I just kept trying to log in until I got in. I completed the task. And in 24 hours..... I got a regret mail. Yup. They stated that I didn't have enough experience... haha... I have 5 years! The companies reviews are great on here, but they seriously need to revamp their recruitment process.

      Interview questions [1]

      Question 1

      Mention 1 ex-boss and ex-colleague for each experience on your CV. What do you think they will rate you - 1-10?
      Answer question
      6