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      Smartmatic
      3.7★Compensation and benefits

      Player Support Representative Interview

      16 Jan 2021
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at Skillz in Jan 2021

      Interview

      Alright, somewhat unprofessional. The interview process was that you have a screening to see if you're a good fit. Afterwards you would get an assessment of some possible customer tickets. If you pass that, you would get five interviews. A peer panel interview, one with a manager, a hiring manager, a culture fit and one with the director. I had some pleasant interviews, however, I had to reschedule since it didn't fit with theirs. Eventually, I had two interviews, a peer panel and another with the manager. They cancelled my last interview with the Hiring Manager, stating that they got caught up in a meeting, only later to tell me that they wouldn't continue with the hiring process. I was told later that they were looking for someone with relevant tech and game support experience, despite being asked a handful of customer service questions. I find it a bit unprofessional that they promised five interviews and decided to not go through with it. Haven't experienced that before. Also odd that they have a huge list of jobs but seem to be somewhat picky for a little over minimum pay.

      Interview questions [4]

      Question 1

      Why would you like to work at Skillz?
      Answer question

      Question 2

      If you had a TedTalk what would it be about?
      Answer question

      Question 3

      Tell me about yourself. Your interests and hobbies, etc.
      Answer question

      Question 4

      When was a time you had really good or really bad customer experience?
      Answer question
      1