The interview process had 5 stages including 3 sets of tests and 2 sets of interviews. The first interview is video recorded and the second one is with a recruiter.
Other Live Virtual Receptionist interview reviews for Smith.ai
I interviewed at Smith.ai (United States Air Force Acad, CO)
Interview
The assessment is made up of lots of typing and mock calls to gauge how well you handle working in a fast paced environment. Not too hard if you have previous call center experience.