Sonder Operations Manager interview questions

The following questions are only HALF of the challenge...in person/zoom interview questions were standard of the hotel industry and your experience. A lot of conversation on Sonders "future" and goals and growth. Each conversation felt as if Sonder was trying to convince me of how fantastic they were, when in reality, the structure and company does not quite have things figured out yet. What are your top 3 personal core values? What are your top 3 professional core values? What are your three favorite books? Name a company that you admire most and why? 1) Tell us about a time that you received exceptional hospitality - what made it exceptional? 2) Someone is not giving you a clear “yes” or “no” response to one of your requests. What do you do? 3) What do you do when a colleague challenges one of your ideas? 4) Your team discusses a complex project. Everyone has a specific role and you don’t agree with your assigned task. Knowing that your strengths can be applied elsewhere, how do you approach the situation? How would you go about communicating your point of view? 5) Not all parts of the job are fun and challenging. What task falls into this category for you and how do you motivate yourself to complete it? 6) Please describe a stretch goal you set for yourself. What was it and what was the outcome? 7) Please describe a time where you failed to meet expectations. What steps did you take in order to meet what was expected of you? What were the results? 8) You and your manager have very different approaches to feedback. You function best when met with weekly to discuss wins and challenges, while your manager has a hands-off approach. How do you seek regular feedback? Or do you assume that no news is good news? 9) After going through a previous revision session, as well as a training session, one of your employees has now made the same mistake twice. What would you do? 10) Name a time where you had to adapt at work. What steps did you take in order to adapt to the changes? What was the result? 11) You run into a guest on property and ask them about their trip so far. The guest’s main grievance is that they have called the guest experience line 4 times, and have yet to reach a manager, despite asking to speak with one repeatedly. What is your immediate response to the guest, and what are some action items you can follow up with?

The majority of their questions were about general knowledge of their company - all they wanted to know was why you loved them so much that you wanted to work there. That and ensuring you had an ivy league background were the two factors they cared most about.