I applied online. I interviewed at Spectrum (San Diego, CA) in Aug 2021
Interview
It is a very easy interview process so you shouldn’t have to much trouble. The hardest part is the training. That will drive you crazy. It’s a 12 week training program.
Interview questions [1]
Question 1
If a customer called in and said their tv wasn’t working what would you tell them?
1st there is a phone interviewm than an in person interview both are pretty easy to pass. They just wanna make sure you can meet metrics and push for sales. They ask about your customer serivice exepierience. They ask sernario questions. Ex. Tell a time when you handle a upset customer and what did you do. They ask if you why would you be a good fit for the job.
Interviewed from home on zoom then in person. I was notified that I was hired within a week. They rain a background, I accepted the offer and started the following month.
Interview questions [1]
Question 1
They ask standard interview questions about your work experience and how you handle customer interactions.
I applied through other source. The process took 1 week. I interviewed at Spectrum (Auburndale, FL) in Apr 2025
Interview
It was okay but they take you for a tour of the whole call center really for no reason because it seems like they know from the beginning if they’re going to hire you or not, at least they did in my case because I don’t have as much sales experience as they would have liked, even though it said they would train they clearly did not want to train. But yet they still took me around the whole office for a tour in front of all these people for no reason. They also use a star interview method.
Interview questions [1]
Question 1
Given an example of how you would handle an issue where you could not provide a customer with a satisfactory resolution because of company policy.