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      Account Support Interview

      26 Jul 2016
      Anonymous interview candidate
      Portland, OR

      Other Account Support interview reviews for Stripe

      Account Support Interview

      4 May 2016
      Anonymous interview candidate
      Portland, OR
      No offer
      Neutral experience
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Stripe (Portland, OR) in May 2016

      Interview

      Applied online, and a recruiter reached out via email. The first step was a half hour phone screen with the recruiter, it was mostly her telling me what the job was. She spoke fast and didn't seem too interested, I wouldn't be surprised if she was reading off a script of what needed to be said. I was sent a writing exercise which I completed and sent back. The same recruiter reached out to me and scheduled a phone interview with a member of the Account Support team. The phone interview with the Account Support member went okay, though I am a little confused at why I wasn't speaking with a hiring manager. After getting the rejection the day after this phone interview, I requested feedback on where I could improve. I received a response from the recruiter (and not the Account Support member I spoke with) that she could not share any specifics with me in terms of constructive feedback. The process felt like a waste of my time.

      Interview questions [5]

      Question 1

      Hypothetical scenario, talk recruiter through your thinking on how to problem solve this: A user writes in and says they haven't received a payment in their Stripe account from a customer.
      Answer question

      Question 2

      Why do I want to work at Stripe?
      Answer question

      Question 3

      What is frustrating about work or unfulfilling work?
      Answer question

      Question 4

      How do you deal with unhappy users/customers?
      Answer question

      Question 5

      Why do you want to leave your current job?
      Answer question
      9
      Average interview

      Application

      I applied through university. The process took 4 days. I interviewed at Stripe (Portland, OR) in Apr 2016

      Interview

      I've heard of the company before hand. Meet with them at the career fair to get more information about what the job entails and to see if I'd match their company fit. Everything went well! However, the lady who interviewed me over the phone didn't seem like she was interested at all. She gave me more about the job, but it basically seemed like she was just reading off what she needed to say. After she was done talking she showed no interest in even trying to engage in a conversation.

      Interview questions [1]

      Question 1

      Basic resume questions about experience, handling rejection, etc.
      Answer question
      2

      Account Support Interview

      1 Jun 2017
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at Stripe in Apr 2016

      Interview

      Extremely long. I applied in mid-March of 2016 and it was mid-June when the job I'd applied for inexplicably was no longer a remote position. There was absolutely no warning, just an email from my recruiter (who'd been good about keeping in touch) saying that they were suddenly going to start an onsite focus. I'd been told repeatedly that I'd be given an in-person interview at the San Francisco office in July, but that never materialized. It was disappointing to be in limbo for the majority of three months and then discover that I couldn't get the position due to a change to an onsite focus.

      Interview questions [1]

      Question 1

      One of my written exercise questions was: Hello folks! I'm new to Stripe, and was wondering how to link it to my Squarespace account. I don't see the option anywhere. Thanks! Brian
      Answer question