I applied online. The process took 5 days. I interviewed at Support.com in Aug 2013
Interview
Applied for the job via their site on a Sunday, scheduled the interview on Monday. Interview happened on Wednesday and took about 30 minutes. Job was offered on Thursday with the expected start date of the next Monday.
Some questions were difficult, but overall it was a pretty easy interview. They rapidly switched between technical questions and questions where you were not allowed to use technical terms at all. which may throw you off.
Interview questions [1]
Question 1
When the "Swen" virus infected someone's system, it made significant changes to the registry that caused it to be extremely difficult to be removed. What were all the registry changes and why did those changes make it so difficult to remove?
There was a quiz and then a phone call interview. They both are fairly easy. Nothing too complicated was asked. It is questions about you, customer service, Windows (basic) and networking (basic). Then if selected they do the usual offer and background check process.
Interview questions [1]
Question 1
Q: Tell us about a time when you delivered excellent customer service.
I applied online. I interviewed at Support.com (Sunnyvale, CA) in Oct 2018
Interview
Technical interview process with friendly recruiters. Company was very fair with the questions pertaining to their position. Received periodic updates on my employment and onboarding status. Expanding on questions very accepted.
Interview questions [1]
Question 1
Various questions regarding technology and troubleshooting
I applied online. The process took 4 weeks. I interviewed at Support.com (Orlando, FL) in Jun 2018
Interview
Negative experience. Human resources took over a month to look over my application and pre-hire exam. I do not recommend this job to anybody. Human resources can't even be contacted by phone. It always goes to voice mail.
Interview questions [1]
Question 1
Are you available to work on Weekends and Holidays?
