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      Sutherland

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      Customer Service Consultant Interview

      20 Jul 2015
      Anonymous employee
      Alexandria, Alexandria Governorate
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Sutherland (Alexandria, Alexandria Governorate)

      Interview

      Firstly you apply online or whatever the way you apply with, then you'll be asked to do 2 assessment test (12 minutes IQ test + self assessment test) then an HR member will contact and interview you by phone and it's going to take about 5 minutes or something like this and if accepted you'll be told to come to their HQ for a face to face interview -some people had been interviewed two face to face interviews- You don't have to go formal, being smart casual is good enough.

      Interview questions [4]

      Question 1

      Tell me about yourself (in English)?
      1 Answer

      Question 2

      What're your previous experiences?
      1 Answer

      Question 3

      Why do you want to work at Sutherland Global or as customer service agent?
      1 Answer

      Question 4

      How to handle an angry customer?
      1 Answer
      20

      Other Customer Service Consultant interview reviews for Sutherland

      Customer Service Consultant Interview

      31 Jan 2024
      Anonymous interview candidate
      Bangkok
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Sutherland (Bangkok) in Jan 2024

      Interview

      Attended interview online and I finished in 30 mins. Interviewer had professional manner and was very easy to talk to. Practicing Japanese mannerism may help. According to interview, you may have to deal with stress and work in flexible shift.

      Interview questions [1]

      Question 1

      How do you cope with stress
      Answer question

      Customer Service Consultant Interview

      4 Aug 2021
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Sutherland

      Interview

      The interview was in both German and Bulgarian. The HR and Team Lead representatives were kind and made sure I felt calm during the conversation. The process of starting the job after I accepted the offer was very quick.

      Interview questions [1]

      Question 1

      What was the most difficult challenge I have overcome
      Answer question

      Customer Service Consultant Interview

      20 Jan 2021
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Sutherland

      Interview

      Interview was pretty easy and straight to the point. The first interview I had was reading the questions/scenarios and then recording your answers and the second was over the phone with a hiring manager.

      Interview questions [1]

      Question 1

      How do handle angry customers?
      Answer question
      3