In the initial interview they will be assessing you and what you know regarding the position. After initial, you would be asked to perform a mock call where they will see how you will handle the call and your vocabulary. Lastly, in the final interview you will be asked some personal question.

The interview was a typical interview for call center agents. The interview was a typical interview for call center agents. The interview was a typical interview for call center agents. The interview was a typical interview for call center agents.