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      Synchrony

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      Related searches: Synchrony reviews | Synchrony jobs | Synchrony salaries | Synchrony benefits | Synchrony conversations
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      Customer Service Representative (CSR) Interview

      15 Jan 2016
      Anonymous employee
      Accepted offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at Synchrony

      Interview

      I submitted an online interview. I was then contacted for a phone interview. After I sucessfully completed the phone interview I was asked to go on-site for a battery of skills tests. Most people got their skills test results the same day. However because I had worked for the company as a temporary worker for one day several years prior, I had to wait for my results. They told me I would be contacted within a week. I ended up having to call them multiple times over the next month before I got an answer. They kept telling me they didn't have my results. I had to go back to the site during a job fair and speak to the HR person before they were able to locate my results. I finally got an answer on my test results and they called me in for an in person interview. After the in-person interview they extended an offer, which I accepted.

      Interview questions [1]

      Question 1

      How would you handle an irate customer?
      Answer question
      3

      Other Customer Service Representative (CSR) interview reviews for Synchrony

      Customer Service Representative Interview

      4 May 2026
      Anonymous interview candidate
      Declined offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Synchrony

      Interview

      The application process seemed highly disorganized. While all email interactions were cordial, my interview kept getting rescheduled on short notice. It was hard to get any clear answers. Felt more like pulling teeth, than a hiring process.

      Customer Service Representative (CSR) Interview

      11 Mar 2026
      Anonymous interview candidate
      Westchester, OH
      Declined offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Synchrony (Westchester, OH) in Sept 2025

      Interview

      Interview process was easy with basic customer service questions. Early interactions suggested a friendly culture, but extended training exposed stricter expectations and a less supportive environment than originally presented. Straightforward customer service questions. The culture initially felt friendly, but the tone shifted during the long training period. Expectations became less clear, and the environment felt more pressured than advertised.

      Interview questions [1]

      Question 1

      How will you handle difficult customers
      Answer question

      Customer Service Representative Interview

      6 May 2025
      Anonymous interview candidate
      Hyderābād
      No offer
      Positive experience
      Difficult interview

      Application

      I interviewed at Synchrony (Hyderābād)

      Interview

      It was a telephonic interview, Confirmed details like adress,dob,and weather fresher or employed. Q1. Tell me about yourself Q2. Talk on anything for 1 min Q3. What are your hobbies n cross question Q4. Tell me something abt your favourite sport or sportsperson

      Interview questions [1]

      Question 1

      To talk on a topic of my choice for 1 minute
      Answer question

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