I applied online. The process took 3 weeks. I interviewed at Synchrony (Phoenix, AZ) in Jan 2014
Interview
There was an initial phone interview after filling out extensive background information online. Then after the phone interview, an in person interview and tour of their facilities. Training is done on site and then the CSR can move to their home location. After getting the offer, I was asked to do a background check, drug rest and several other tests. All tests were paid by Synchrony Financial.
Interview questions [1]
Question 1
Questions were painfully similar to all the typical CSR questions. "Tell me about a time where you were able to resolve a customer issue."