The interview process was lengthy, but not too challenging. I received a call from an out of state recruiter that initiated everything. She was pleasant through and through. I was put through a series of skills test for commonly used software. I then received a follow up from a Local Manager, who perpetuated the same spirit. I was emailed an Excel test, and a Power Point presentation test. Both items were an attempt to gauge a candidates knowledge. I didn't successfully complete the Excel test, but was still kept in the running. An offer to redo it was presented later during my face to face interview. After this portion of the process was complete, I was invited to the Downers Grove office for an interview. I originally applied in what I believe was March, and the face to face interview didn't take place until June. However, T-Mobile is very transparent regarding the interview process, which I believe to be advertised as 8 steps. During all of this I was relocating from out of state, also completing college, and participating in graduation. Needless to say some steps were time consuming, but a test of your ability to balance is right there up front. The interview involved both the Local Manager and the Director of Sales. I felt as though there was a good cop bad cop methodology to the process. The Director's tone was very pointed throughout the interview, and at times I felt as though he was drilling me with questions. I don't typically or easily lose my cool, but definitely felt as though I was in the proverbial hot seat. It was definitely a question/answer format, with the very standard "tell us about yourself" as the opener. What's worse is after everything that was involved, I never even so much as received a rejection email. Wouldn't go through something like this again, but company's have the right to be incredibly selective. After all, if you can't cut it during the interview process, then you're likely not right in such a stressful role as Support Specialist. All in all I was left feeling pretty neutral about everything, but certainly would have felt positive had I received a formal rejection, as opposed to the "don't call us we'll call you" silent treatment. I'm a very fair person, one who assumes responsibility, and completely understands not being a desirable candidate after all. It's just nice to have that expressed to you, when an interview process is so involved.