I was interviewed by two people from separate departments with the standard interview "type" questions. I had a lot of customer service related questions. All of my responses were written down by the two people interviewing me. The process was very friendly and I felt as relaxed as possible during an interview. Altogether, a good experience.
Interview questions [1]
Question 1
Explain a situation where a customer was not happy and you had to resolve the problem.
The process took 1 week. I interviewed at T. Rowe Price in Jun 2017
Interview
A thirty minute phone interview (It would have been in-person if I had lived near the site) in which they asked various questions related to potential scenarios one might encounter on the job. There were two employees on the call. Only a few questions about my resume.
Interview questions [1]
Question 1
A customer calls you frustrated with their experience. How do you handle the call?
