I attended a group interview for the Customer Service Representative position. The interview lasted around 10–15 minutes and was hosted by an HR representative from TD.
During the interview, the HR representative spent almost the entire time looking at his laptop rather than engaging with the candidates. He went through a list of questions mechanically and typed down answers without making eye contact. This created the impression that he was not interested or fully attentive, which felt unprofessional and somewhat disrespectful, especially for a customer-facing role where communication matters.
The questions themselves were straightforward and standard for customer service roles. However, the overall experience was disappointing due to the lack of engagement from the interviewer.
Interview questions [1]
Question 1
time flexility, why TD, the example of offering exceptional customer service
I applied through an employee referral. I interviewed at TD (Toronto, ON) in Apr 2026
Interview
Screening interview with recruiters first, followed by a second interview with the hiring team. If selected, you are then matched with a branch based on fit, availability, and business needs.
Interview questions [1]
Question 1
Tell me a time you dealt with a difficult customer.
It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well . It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well
The process was not complex and the interviewer was friendly. The time schedule for the interview was respected and the lady did not drag it with more questions.
I was stress at the beginning but my interviewer asked me to be relax and confident. It helped me alot
