Customer Experience Associate applicants have rated the interview process at TD with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 82.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Experience Associate roles take an average of 18 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at TD overall takes an average of 27 days.
Common stages of the interview process at TD as a Customer Experience Associate according to 2 Glassdoor interviews include:
IQ intelligence test: 40%
Group panel interview: 20%
Phone interview: 20%
Drug test: 20%
Here are the most commonly searched roles for interview reports -
Received initial email about availabilities and locations. After three weeks, I received the first interview with HR (one hour), followed by another HR interview few days after (30 minutes). Both formats are similar.
Interview questions [1]
Question 1
- basic yes/no eligibility questions
- why TD
- why this role
- customer service experiences
- behavioural questions
Multiple Interviews to be waitlisted. Then ghosted. Did not contact me to tell me I was no longer waitlisted. Told me I could wait for up to a year for an opening. Nobody is going to wait that long.
Interview questions [1]
Question 1
How have you in the past, were required to upsell a product to a customer.
There were 2 interviews with the HR tram. The process was smooth, the questions were normal (no wierd ones), and the recruiters were very professional and welcoming. Based on the interviews only I felt like 'Yes, I would want to work with this type of people, with this type of culture.'