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      TD

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      Customer Service Representative Interview

      24 Aug 2017
      Anonymous interview candidate
      Edmonton, AB
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at TD (Edmonton, AB)

      Interview

      Before the interview I had to fill out an online assessment, probably 300 or more behavioral type questions. After that I was asked to complete a Candidate Info sheet containing reasoning for leaving past job, availability, which locations I want to work at, why I want to work for TD, those types of things. Afterward I waited a little less than a week and I was informed they wanted to conduct a panel interview (you interview with two or more managers at a time). The man I had been communicating with called me and explained a bit what the process would be like, even gave me sample questions. The interview itself was pleasant. There were several other interviews happening at the same time, so I ended up only interviewing with one other person. He was very nice, encouraged me not to be nervous, and just wanted to have a conversation. I have thoroughly enjoyed the process. TD has really thought of everything and they are extremely accommodating and friendly.

      Interview questions [4]

      Question 1

      What past job was your favourite?
      Answer question

      Question 2

      Tell me about a time you had to deal with a particularly difficult client?
      Answer question

      Question 3

      Are you comfortable meeting goals, such as sales targets and customer survey targets, and what kind of goals have you met in the past?
      Answer question

      Question 4

      Tell me about a time you did something that was not quite up to the expectations of your supervisor? What did you do to change it?
      Answer question

      Other Customer Service Representative interview reviews for TD

      Customer Service Representative Interview

      17 May 2026
      Anonymous employee
      Toronto, ON
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through an employee referral. I interviewed at TD (Toronto, ON) in Apr 2026

      Interview

      Screening interview with recruiters first, followed by a second interview with the hiring team. If selected, you are then matched with a branch based on fit, availability, and business needs.

      Interview questions [1]

      Question 1

      Tell me a time you dealt with a difficult customer.
      Answer question

      Customer Service Representative Interview

      1 Mar 2026
      Anonymous employee
      Edmonton, AB
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at TD (Edmonton, AB)

      Interview

      It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well . It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well

      Interview questions [1]

      Question 1

      how to deal with an angry customer
      Answer question

      Customer Service Representative (CSR) Interview

      11 Jun 2026
      Anonymous interview candidate
      Vaudreuil-Dorion, QC
      Declined offer
      Positive experience
      Average interview

      Application

      I applied through university. I interviewed at TD (Vaudreuil-Dorion, QC) in Mar 2026

      Interview

      It was alright nice people they asked lots of questions very solid, to interview was really long and the employees were behind but all in all that was a solid interview. I would definitely recommend the managers and everyone were really nice.

      Interview questions [1]

      Question 1

      Tell me about yourself and your goals
      Answer question

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