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      TD

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      Customer Service Representative Interview

      28 Nov 2017
      Anonymous employee
      London, ON
      Accepted offer
      Neutral experience
      Difficult interview

      Application

      I applied online. I interviewed at TD (London, ON) in Aug 2017

      Interview

      First: I applied Online Second: Received an email, requesting that I complete an online assessment (it was basically a personality assessment, in a multiple choice format) Third: Was informed that I passed the assessment and then scheduled a phone interview (very brief, just asked why I want to work for TD, and gave a description of the position) Fourth: Scheduled for an in-person group interview

      Interview questions [3]

      Question 1

      Were put into groups of 6, went in front of everyone to do a role-play with one of the interviewers (there were 5 interviewers total) The interviewer acted as a customer with a complaint
      Answer question

      Question 2

      Were put into groups of 4, were given 10 minutes to prepare a 2-minute presentation about what is so great about TD, which we then presented in front of everyone
      Answer question

      Question 3

      The group of 10 of us who were being interviewed sat around a conference table and were each given 2 minutes to explain to everybody why TD should hire us.
      Answer question

      Other Customer Service Representative interview reviews for TD

      Customer Service Representative Interview

      17 May 2026
      Anonymous employee
      Toronto, ON
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through an employee referral. I interviewed at TD (Toronto, ON) in Apr 2026

      Interview

      Screening interview with recruiters first, followed by a second interview with the hiring team. If selected, you are then matched with a branch based on fit, availability, and business needs.

      Interview questions [1]

      Question 1

      Tell me a time you dealt with a difficult customer.
      Answer question

      Customer Service Representative Interview

      1 Mar 2026
      Anonymous employee
      Edmonton, AB
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at TD (Edmonton, AB)

      Interview

      It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well . It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well

      Interview questions [1]

      Question 1

      how to deal with an angry customer
      Answer question

      Customer Service Representative (CSR) Interview

      11 Jun 2026
      Anonymous interview candidate
      Vaudreuil-Dorion, QC
      Declined offer
      Positive experience
      Average interview

      Application

      I applied through university. I interviewed at TD (Vaudreuil-Dorion, QC) in Mar 2026

      Interview

      It was alright nice people they asked lots of questions very solid, to interview was really long and the employees were behind but all in all that was a solid interview. I would definitely recommend the managers and everyone were really nice.

      Interview questions [1]

      Question 1

      Tell me about yourself and your goals
      Answer question

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