Was about an hour-long with the Manager of customer service and branch manager. Asked questions about my previous work experience and how it can help with my role. Mostly about giving the best customer service possible.
Interview questions [1]
Question 1
How can you go above and beyond to make sure you are delivering exceptional service?
I applied through an employee referral. I interviewed at TD (Toronto, ON) in Apr 2026
Interview
Screening interview with recruiters first, followed by a second interview with the hiring team. If selected, you are then matched with a branch based on fit, availability, and business needs.
Interview questions [1]
Question 1
Tell me a time you dealt with a difficult customer.
It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well . It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well
The process was not complex and the interviewer was friendly. The time schedule for the interview was respected and the lady did not drag it with more questions.
I was stress at the beginning but my interviewer asked me to be relax and confident. It helped me alot
