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      TD

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      Customer Service Representative Interview

      8 May 2015
      Anonymous employee
      Branchburg, NJ
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at TD (Branchburg, NJ) in Mar 2011

      Interview

      This depends on the branch. I had one phone call from the recruiter to conduct the phone interview and set up a store interview. At the store, I familiarised myself with the team and had my interview. The manager and assistant manager ask questions and make sure you have some sales potential. Overall, the process is for them to decide whether or not they like you. If they like you, you would be called to headquarters to conduct a final interview with either a regional manager, an auditor, or a recruiter. It was relatively lax back when I applied.

      Interview questions [1]

      Question 1

      Questions are standard. Examples are: Why do you want to work for TD (obligatory question)? What can you add to our team (makes sure you want the job)? Have you ever committed a felony (I don't really know why they actually ask this question... if you have, they know about it already and you would not be in the interview unless something went very... very wrong)? The most important question is: Can you work weekends? ... for obvious reasons. (managers like weekends)
      Answer question
      4

      Other Customer Service Representative interview reviews for TD

      Customer Service Representative Interview

      17 May 2026
      Anonymous employee
      Toronto, ON
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through an employee referral. I interviewed at TD (Toronto, ON) in Apr 2026

      Interview

      Screening interview with recruiters first, followed by a second interview with the hiring team. If selected, you are then matched with a branch based on fit, availability, and business needs.

      Interview questions [1]

      Question 1

      Tell me a time you dealt with a difficult customer.
      Answer question

      Customer Service Representative Interview

      1 Mar 2026
      Anonymous employee
      Edmonton, AB
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at TD (Edmonton, AB)

      Interview

      It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well . It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well

      Interview questions [1]

      Question 1

      how to deal with an angry customer
      Answer question

      Customer Service Representative Interview

      4 Feb 2026
      Anonymous interview candidate
      Montreal, QC
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at TD (Montreal, QC)

      Interview

      The process was not complex and the interviewer was friendly. The time schedule for the interview was respected and the lady did not drag it with more questions. I was stress at the beginning but my interviewer asked me to be relax and confident. It helped me alot

      Interview questions [1]

      Question 1

      Present yourself in both french and english
      Answer question
      1

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