TELUS uses a lot of behavioural / situational questions and expects you to use examples from your experience.
"Tell me about a time you had an upset customer. How did you handle it?”
“Tell me of a time you had a conflict with a peer.”
Interview questions [1]
Question 1
about yourself , company, networking questions, Mock-calls / role-plays: handling an irate customer, making sure you follow up, closing the call correctly etc.
I applied online. The process took 1 week. I interviewed at TELUS (Montreal, QC) in Aug 2024
Interview
I was interviewing for a role in Google cloud support. There was a monitored open-book technical test about GCP for about an hour with other candidates. This happens before/after phone screening with a recruiter. If you pass it, then you are invited for a panel interview.
