I applied online. The process took 2+ months. I interviewed at TELUS (Montreal, QC)
Interview
One on one interview, good atmosphere and strong focus on customer service more than technical skills. The interview was very emphatic on customer service questions and asked a lot situation description question, like what do you do if a customer act certain way etc.
Interview questions [1]
Question 1
Respond to a situation in writing (this was done to check grammar)