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      Customer Service Representative Interview

      1 Jun 2024
      Anonymous interview candidate
      London, England
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at TP (London, England) in May 2024

      Interview

      Initially, I was impressed with the structured and professional nature of the process. It began with an online assignment, which took approximately an hour to complete. This was followed by a call with a team member, which went smoothly. I then completed another assignment to test my language skills; this task was timed and felt appropriately challenging. However, my positive experience took a turn during the final stage of the process, which was an interview with the Nordic team manager. Unfortunately, this interview felt more like an interrogation than a conversation. She fired off one question after another with no real interest in me as a candidate. There was no opportunity for me to introduce myself properly, and I was immediately asked to go through my CV. She just read from a list of questions and showed little to no engagement, making the interaction feel impersonal and rushed. Furthermore, I was told that I would receive feedback within a few days. Despite my polite follow-ups, I never received any response. This lack of communication is extremely disappointing and unprofessional. It is understandable if a candidate is not selected for a position, but it is essential to provide closure, especially after candidates have invested significant time and effort into the interview process (20+ hours) I am genuinely disappointed with how my experience concluded. It is disheartening to feel that my time and effort were not valued, and I believe that no candidate should be left without feedback after such an extensive process. I hope you take this feedback into consideration to improve your interview process and candidate communication in the future.

      Interview questions [1]

      Question 1

      How would you make sure that the information in an email you are sending is correct?
      Answer question

      Other Customer Service Representative interview reviews for TP

      Customer Service Representative (CSR) Interview

      4 Jun 2026
      Anonymous interview candidate
      Accra
      No offer
      Negative experience
      Average interview

      Application

      I applied through other source. I interviewed at TP (Accra)

      Interview

      I completed the initial screening process and an aptitude test. I was informed that I had passed the test, but I did not receive any further communication regarding the next steps in the recruitment process.

      Customer Service Representative (CSR) Interview

      29 May 2026
      Anonymous interview candidate
      Mohali, Punjab
      Declined offer
      Positive experience
      Easy interview

      Application

      I interviewed at TP (Mohali, Punjab)

      Interview

      The interview was held in two rounda, one was Hr and and another was Manager Round.The Hr round was very Basic but the Manager round was a good one, they checked communication skills through this rounda, then we had basic tests like typing speed test and some English grammaticall tests.

      Interview questions [1]

      Question 1

      They asked Basic questions like introduction.
      Answer question

      Customer Service Representative Interview

      26 May 2026
      Anonymous interview candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I interviewed at TP

      Interview

      I filled out a job application. I answered assessments. I got a zoom link in email to go to meeting. I got the run around arounds. It is a waste of my time.