An HR representative began the process through email and phone contact, and we set up a time for an initial phone interview. Overall the phone interview went very well and I was granted a 1:1 interview with the person who would've been my immediate supervisor. I got to the meeting spot early and my interviewer was late. After 20 minutes of waiting with no phone call, I left, assuming they didn't manage time well, were unorganized and didn't have my phone number, or that it wasn't meant to be for one reason or another. 5 minutes later I received a phone call that the interviewer had gotten lost on the way, and still wanted to meet with me. We agreed on a place and sat down. The 1:1 interview lasted around an hour. Teavana was relatively new to me, so I wasn't aware of how top-down sales focused they were. I've done lots of sales, but I don't like being pushy and I don't agree with the top-down model, and I was very blunt about that with the interviewer. The interviewer explained how they view the sales model, and while it made sense, I still didn't buy into it. Teavana has a VERY specific sales process they want EVERY employee to use. Be prepared to talk about the salesperson extraordinaire that you are, and if you're applying for management, also be prepared to talk about how you've driven a team to exceed sales goals. If you don't want to comply with their sales process and would be more of a "I'll do it my way" person, don't bother. They'd probably see you as not a team player. Also be prepared to talk about how you would drive sales for a luxury, high-priced item in a depressed economy, and the value of their product. The interviewer liked knowing that I knew my stuff and the background of the company even though I had never visited a store. Afterwards I was told I would hear within a week, and after 2 weeks of no new I assumed I wasn't the person for the job. About a month after I got a form "thanks but no thanks" email. After the several conversations I had with HR, I would've thought that a personal phone call would've been more appropriate and respectful.