I applied through other source. The process took 3 weeks. I interviewed at The Cigna Group (Nashville, TN) in Sept 2018
Interview
Phone interview first to advise that the first dept I applied for was full and position closed.
Then i asked if there was another dept that needed assistance. My application was transferred to the Customer Service Dept.
Interview questions [1]
Question 1
How did I handle a patient on the line bei g rude, screaming, yelling and also crying in the phone with me,