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      Timken

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      Senior Customer Service Representative Interview

      25 Apr 2016
      Anonymous employee
      Canton, OH
      Accepted offer
      Neutral experience
      Difficult interview

      Application

      I applied through a staffing agency. The process took 2 weeks. I interviewed at Timken (Canton, OH) in Jan 2015

      Interview

      Interview consisted of questions about having experiences and then giving examples of the outcomes. Some of the questions are listed below : Example: Name a time when you worked extra hard to help a customer. Give an example of a time when you surpassed a customers expectations. Tell a time when you failed to meet a customers expectations and what did you do about it. Tell a time when you had difficulty working with a coworker and how did you handle the situation Not all the questions had applied to my work experiences so I gave examples of what I would do and saw should the questions have been times I had experienced.

      Interview questions [5]

      Question 1

      Name a time when you worked extra hard to help a customer. Give an example of a time when you surpassed a customers expectations. Tell a time when you failed to meet a customers expectations and what did you do about it. Tell a time when you had difficulty working with a coworker and how did you handle the situation
      1 Answer

      Question 2

      Name a time when you worked extra hard to help a customer. Give an example of a time when you surpassed a customers expectations. Tell a time when you failed to meet a customers expectations and what did you do about it. Tell a time when you had difficulty working with a coworker and how did you handle the situation
      1 Answer

      Question 3

      They asked where I lived in relation to the company and about my domestic life.
      1 Answer

      Question 4

      Give an example of a time when you surpassed a customers expectations.
      1 Answer

      Question 5

      Tell a time when you failed to meet a customers expectations and what did you do about it.
      1 Answer

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