I applied online. The process took 5 weeks. I interviewed at Travelers (Vacaville, CA) in Aug 2025
Interview
The interview process involves an online assessment, a phone call interview with a recruiter, and then a 2 hour interview with three panels. The panel interview is broken into three panels. You'll meet with two managers, then two associates who are doing the role you've applied for, and then a meeting with two vice presidents.
Interview questions [1]
Question 1
Tell me about a time you had a miscommunication with a peer. What was the miscommunication about, how did you become aware of it, and what did you do to resolve it?
Very efficient.
I had an initial interview with a recruiter.
Then did a lengthy interview which took close to 2 and a half to 3 hour max.
But it was getting all 3 phases of the interview process out the way in one sitting.
First did the standard managers.
Then went to talk with a team member/lead, and then wrapped it up with the director and VP.
Interview questions [1]
Question 1
Describe a time when you delt with a difficult customer and how you resolved it.
I applied online. The process took 4 weeks. I interviewed at Travelers (Phoenix, AZ) in Jun 2024
Interview
The candidate applied online and completed a pre-employment assessment. A few weeks later, the candidate completed a phone interview with the recruiter. A week later, the candidate completed an interview with the unit manager, peer adjuster, and director. About two weeks later, the candidate received a verbal call from the recruiter regarding the outcome. The hiring team decided to hire an experienced field adjuster instead of a field adjuster trainee.
Interview questions [1]
Question 1
Customer service, time management, problem solving
