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      Outside Property Claims Representative Interview

      16 Aug 2016
      Anonymous employee
      Diamond Bar, CA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 6 weeks. I interviewed at Travelers (Diamond Bar, CA) in Aug 2016

      Interview

      I applied for the job online, at either Indeed.com or greatinsurancejobs.com (can't remember!) during the last week of June. On July 1 I got an email from their HR department scheduling a phone interview for July 6. The interview went well and I was emailed an application to complete. HR then scheduled me for an assessment test on July 21 in Diamond Bar CA. Since I live in the San Diego area it was a bit of a trek, but I was happy to do it. The assessment test was not too bad. It was myself and two other candidates in a testing room, each with our own workstation, pad, pencils, calculator, bottled water, etc. We started at 9am and went to about 12pm, with a break in between. The assessment was just as reported: math, logic, spelling, reasoning ability, map reading, writing a claims rejection letter, etc. All pretty basic and the facilitator made it very relaxing. Not a lot of stress at all. After we were dismissed from the assessment, I was called back in and informed that I passed and they were scheduling in person interviews. Mine was scheduled for two weeks later, August 5. The interview process started at 8:30am. I met with two managers, one in person and one over the phone. We all talked for about an hour and a half. They reviewed my resume and experience and did the STAR questions. I then had an opportunity to ask them about Travelers, their impressions of the company, what the job would be like on any given day, etc. Very Nice and, again, not too stressful. After that I was invited to speak with a current outside property adjuster over the phone. This was great because I was able to ask him just about every question I could think of for the day to day stuff, time management, workload, the company car, etc. He was very patient as I had a lot of questions! Following that was the executive committee interview. I met with a VP, a Claims manager and the HR Director. All 3 were very nice. They acknowledged that this had been a long morning for me, and they proceeded to ask many similar questions to ones asked by the two managers earlier. I had a chance to get to know about them and their experiences with Travelers, which they were happy to share. And then, it was over - 3 1/2 hours after I got there. Sunday Aug 7 I sent a "thank you" email to the facilitator. I had no thoughts that I would get a call from the field manager on Aug 8, but that is exactly what happened. We talked for a few minutes and he thanked me for coming up to the LA area for the interviews, and that was that. Tuesday morning Aug 9, 8am sharp, I get a call from HR with the job offer! I was floored and excited! Amazing starting salary, complete training, company car...where do I stop?!? It took 6 weeks from start to offer, but what can I say, I am thrilled to be part of the Travelers team!

      Interview questions [1]

      Question 1

      Tell us an area you need to work on to be a more effective employee.
      1 Answer
      14

      Other Outside Property Claims Representative interview reviews for Travelers

      Outside Property Claims Representative Interview

      8 Apr 2025
      Anonymous interview candidate
      Cincinnati, OH
      Declined offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Travelers (Cincinnati, OH) in Mar 2025

      Interview

      Was very quick and straightforward. The management was very encouraging and helpful. Between each step in the process, I was made aware of the next steps and what was coming.

      Interview questions [1]

      Question 1

      Why do you want to be a claims rep
      Answer question

      Outside Claims Representative - Property Interview

      24 Oct 2022
      Anonymous employee
      Hartford, CT
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 3 months. I interviewed at Travelers (Hartford, CT) in Jul 2022

      Interview

      Very long interview process. Applied online, received a link to complete an assessment the next day. 2 weeks later got a call from a recruiter for a phone interview. 2 weeks later was contacted again to set up a zoom interview for the following week. About a week later got called with a job offer starting a month later. The process took 2.5 months from application to first day of work.

      Interview questions [1]

      Question 1

      Describe a time when style of interview
      Answer question

      Outside Claims Representative - Property Interview

      18 Jan 2022
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at Travelers

      Interview

      Great conversation with the Hiring Director. Get to know each other and the basic fundamentals of your career path. Look forward to the next steps here but you won't allow me to view your website without this measly review.

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