Probably one of the most intense interview processes I've gone through, but it was worth it.
First, I was contacted by a recruiter. We briefly discussed the position and my experience.
Next, I was scheduled to take a 3 hour long assessment. I was applying for a position in a different state, so they were kind enough to let me take the assessment at a local Travelers office. The assessment included a typing test, writing a letter, math problems, personality questions. It wasn't that difficult and I was able to finish every section within the allotted time. I got an email the next day letting me know I had passed.
After that, an interview was scheduled with 2 managers in the claims department. Once again since I was in a different state than the position I applied for, they let me do a video interview at the local Travelers office. The questions were formatted in the STARS method. They asked about my experience and had a lot of situational questions. It was pretty intense and I couldn't really read their reactions to gage how I was doing...
After the video interview I sat with one of the employees in the claims department and shadowed him for about 30 mins. Be sure to ask a lot of questions!
A few days later I got another email to schedule a 2nd interview with an HR manager. We ended up doing a phone interview, and they asked similar situational questions and had me discuss my experience.
The following week I was offered the position, and had to do the drug test and background check. The whole process took about 6 weeks.
Interview questions [1]
Question 1
Name a time when you had to give some difficult news to a customer
I applied through university. The process took 4 weeks. I interviewed at Travelers
Interview
The process is a bit tedious. I did three interviews. The first interview is a phone interview, second and third are zoom interviews with some higher ups, The phone interview was fairly short. The zoom interviews were about 20 minutes, not too long. They ask you a lot of situational questions, so be prepared for that. The third interview is a bit of a replica of the second interview, except with different people. The second interview will contain very similar questions to the first interview's questions.
Interview questions [1]
Question 1
Tell us about a time you had to give a customer bad news. Tell us about a time when you received feedback you weren't expecting. How do you manage your time?
I applied online. The process took 3 weeks. I interviewed at Travelers (Charlotte, NC) in May 2022
Interview
Applied for the position on Indeed. Approximately 2 days later, I was asked to take an on-line assessment. Upon completion of the assessment, I received a message stating: "The on-line assessment is completed and someone may be in contact with you". Approximately 1 week later an Human Resources Representative contacted me and we scheduled a short telephone interview. It was a basic information gathering interview. A couple of afterwards, a Zoom interview was scheduled for a more in-depth interview with the management at the department I applied for. Again, it was a basic and approximately and hour long. Right after that interview, I had a little question and answer with a "peer". It was good and I got some great information. After that meeting, I was transferred to another manager and had another 45 minute to 1 hour Zoom meeting. Again, it was great and everyone at Travelers was awesome. About 3 days later; A HR Rep contacted me and I was offered the position.
I applied online. The process took 3 weeks. I interviewed at Travelers (Alpharetta, GA) in May 2022
Interview
The Interview process was really quick. My phone screening was on a Monday, I had an interview with two managers on a Wednesday, and then the sectional manager on a Friday. Then was offered the job the next Monday.
