I have applied at about 50 positions with the company, I would always get a denial. Once I seen a customer service position posted I gave it another try. I applied on June 7, around June 25th I received an email to set up a phone interview, and I set that up the day on June 26. A recruiter called me the following day and we talked for about 30 min, typical S.T.A.R. questions. Before we ended the call she set up a in person interview for the following morning @9am. I arrived at the building someone came down and escorted me back upstairs to the correct area. The interview was with 2 ppl one in person and the other via video. Again typical S.T.A.R. after about a hour interview was over and I was headed home. At about 2:00 the recruiter called to ask how did the interview go and she offered me the position. She went over drug and background information and told me to keep a eye on my email. I took my drug test that day on June 27. Few days later I received an email about my background and it was still pending. Just an FYI they do credit checks and you can't have more than $20,000 in debt. I received the official "Welcome to Travelers" email today July 3. Overall process was quick and I can't wait for my first day.