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      Travelers

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      Customer Service Assistant Interview

      10 Nov 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at Travelers in May 2021

      Interview

      Recruiters are very friendly and the managers you speak to once you're further in are incredible! Very easy, quick interview process. My whole process took less than 2 weeks to complete in full

      Interview questions [1]

      Question 1

      Describe a difficult situation you have had with a customer and how did you handle it?
      Answer question

      Other Customer Service Assistant interview reviews for Travelers

      Customer Service Assistant Interview

      5 Jan 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Travelers in Jan 2022

      Interview

      I applied through Travelers career site, 2-3 weeks later a recruiter reached out via email to schedule a phone interview which lasted about 30mins. The next day the Same recruiter reached out to let me know they wanted to move forward with the interview process. The next interview was a zoom call with 2 hiring managers that lasted for about 1.5hrs asking about previous work history and behavioral questions. Once that was complete they asked me to stay on to bring a current employee who showed me the various systems they use and to answer any questions I may have about the position. Overall a nice process the interviewers made me feel really comfortable which helped calm some of my nerves. The interview/ hiring process took about 4wks

      Interview questions [1]

      Question 1

      A time you didn't meet your goal and what did you learn from it A time when you had an difference of opinion from a supervisor and how you handled it The best team you worked with and why
      Answer question
      4
      avatar
      Travelers response
      4y
      Thank you for your review. It’s great to hear that you had a positive interview experience with our team. Congratulations on your offer and welcome to Travelers.

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