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      Customer Success Manager Interview

      11 Dec 2023
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at Turnitin

      Interview

      Interviewed with HR recruiter after being referred by an employee at Turnitin. All went well and I was set up for an interview next with the hiring manager. I did learn during that interview that I was one of 3500 applicants for the position. I felt the interview with the hiring manager went really well, and I was told he would be interviewing for at least the next 10 days. I sent a prompt thank you note, and waited 2 weeks before following up with HR to see where I stood. I never received any kind of response whatsoever. If I wasn't selected, it would be common courtesy to have let me know and I would have been fine with their decision, but ghosting someone who has taken the time to prepare and express interest is unacceptable. I did however, receive a survey about my experience, which is interesting that they expected me to take more time to give them feedback.

      Interview questions [1]

      Question 1

      Why would you want to work at Turnitin?
      Answer question
      2

      Other Customer Success Manager interview reviews for Turnitin

      Customer Success Manager Interview

      25 Apr 2022
      Anonymous interview candidate
      Los Angeles, CA
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Turnitin (Los Angeles, CA) in Apr 2022

      Interview

      Applied on LinkedIn. I received an email to schedule an interview time with recruiter. 15 minutes before my phone interview I got an email asking me for my WhatsApp number. In a previous email it said it would be a Zoom call. I had to install the WhatsApp. The recruiter didn't know anything about the position or team. At the end of the call she said she was putting me to the next level to speak with a manager. Then I got a email a week later stating they reviewed my application and were going with other candidate. No mention that I had an interview already. Very strange process.

      Interview questions [1]

      Question 1

      Asked about my qualifications and experience.
      1 Answer
      2

      Customer Success Manager Interview

      13 Oct 2021
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I interviewed at Turnitin

      Interview

      Filled in an application form and sent in my resume. You automatically receive an e-mail that they will get back to you as soon as possible. It’s been over a 30 days, never heard back from them. The position is still online though.

      Interview questions [1]

      Question 1

      There was no interview, not even a response.
      Answer question
      avatar
      Turnitin response
      4y
      Thank you for your feedback. We apologize for the lack of communication, as your experience is not aligned with our goal of transparency and delight in the interview process. We want to grow and promise to keep working to make our candidate experience even better!