I applied online. The process took 2 weeks. I interviewed at U.S. Bank (Cincinnati, OH) in Mar 2011
Interview
Proffesional they asked great questions. They made me feel comfortable was a little nervous but I felt they listened to my answers and were interested in getting to know me
After application you receive an email ID you have been invited for an interview to which you are interviewed by a cms manager they ask all of 10 questions all very similar to airing with employees and de escalation of situations
Interview questions [1]
Question 1
Tell me about a time when you had to de escalate a problem with a customer
