I applied online. I interviewed at UKG (Weston, FL)
Interview
The talent manager sent me an email to conduct a phone interview the next day. During the phone interview he asked me what I knew about the company and why I wanted to be in customer service. After I answered his questions, he offered me constructive criticism about my interview. I highly suggest really listening to what he is saying. He really had amazing advice and is very well educated about what the organization is looking for. After the phone interview (30 minutes), I received a call at the end of the day to go on site to corporate headquarters for a face-to-face with my potential direct supervisor and another supervisor. They will ask behavioral questions (tell me about a time when you went above and beyond...), they will ask you why you want to work for the organization, and they will go into detail about what the position entails. Please make sure you know why you want to work here. The more knowledge you have about the company, the better. After the interview (40 minutes) if all goes well you might be asked to take an assessment. I thought I really bombed this part, but I guess I didn't because they called me again later that day and asked me to come in for another interview with 3 supervisors. They will pretty much ask a lot of the same questions, but you never know there are 3 people interviewing you. Anything could come up. Also, if you get called to go on site for an interview I suggest arriving 20-30 minutes early. Parking is very difficult to find around there. Also, type in the exact address. They own about 10 buildings so you could easily get lost. Great opportunity so please take the interviews very seriously and study up on as much about the organization as possible.
Interview questions [1]
Question 1
Do you work better in a team environment or alone?
The interview process is too long. Had to do phone interview, a test, and 2 panel interviews. I do not believe the pay is enough for such a long hiring process.
Interview questions [1]
Question 1
What are some missed opportunities in your previous company.
I applied through a recruiter. The process took 2 weeks. I interviewed at UKG (Atlanta, GA) in Jul 2020
Interview
Received a call from a recruiter and was invited to complete a Hirevue interview. Although it was different from what I expected I liked the fact that I could do the interview at whatever time was convenient for me. It does feel a bit awkward just recording your answers and sending them off but I think it's part of the appeal. It throws you off a bit to see how you handle it. The questions are your typical customer service questions and you don't need to use the full time to answer them. You also have 2 chances to record your answers but I usually submit my first attempt because I find it comes off less rehearsed and as natural as talking to yourself can be. After you send your answers it asked to complete some "brain teaser" still activities that were simple to figure out. It took at most 30-40 mins to complete the recording and the activities all from the comfort of my house. I was selected for a virtual panel interview afterward with the managers that I would be working with which is just you would expect.
Interview questions [1]
Question 1
Examples of negative customer experiences turned positive. Examples of conflict resolution in the workplace.
I applied through a recruiter. The process took 1 week. I interviewed at UKG (Weston, FL) in Jul 2020
Interview
The whole process was amazing. My recruiter, Tina, was excellent!!! She updated me on the process, gave me a pep talk before the interview, and offered me the position the day I interviewed. The whole process was quick and enjoyable. Tina was super personable and it made the process fun! The managers that interviewed me were super nice, personable, and very well spoken. Make sure to dress to impress! They noticed my suit and tie real quick. I used to be a Temp Employee for Rapid Response and was placed in a permanent position shortly afterwards through the Rising Stars Program. I think everyone should be a part of this wonderful program to learn customer service and account management skills in the world leading HR/Payroll company. Go Ultimate!
