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      Udacity

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      Customer Success Manager Interview

      22 Jan 2025
      Anonymous interview candidate
      No offer
      Negative experience

      Other Customer Success Manager interview reviews for Udacity

      Customer Success Manager Interview

      12 Jul 2021
      Anonymous employee
      London, England
      Difficult interview

      Application

      I interviewed at Udacity

      Interview

      Went through 4.5 rounds of interviews (4 plus a mandatory presentation review with a manager) before getting rejected with NO FEEDBACK WHATSOEVER. I requested feedback and was told I'd be followed up with, but never was. And the cherry on top: the job was reposted, so I don't think they hired anyone. Utter disrespect for the candidate's time and feelings.

      Interview questions [1]

      Question 1

      Present a 35 minute mock QBR.
      Answer question
      avatar
      Udacity response
      1y
      Thank you for taking the time to share your experience. We understand how much time and energy goes into a multi-stage interview process, and we're sorry to hear it left you feeling frustrated and disappointed. Providing timely, thoughtful feedback is something we aim for, and we recognise how important it is for candidates to feel respected and informed throughout. Your feedback is appreciated and will be shared with our recruiting team as we continue to refine our process.
      Accepted offer
      Positive experience

      Application

      I applied through a staffing agency. The process took 5 weeks. I interviewed at Udacity (London, England) in Jun 2021

      Interview

      Recruiter screening call Line manager call (45 minutes) Regional manager call (45 minutes) Call with a fellow CSM (45 minutes) Panel interview (60 minutes) The interview process was very quick and it flew very nicely. Every person I met and spoke with during the process was very professional, polite and engaged. They shared very valuable and thorough feedback after we led the panel interview (final stage). I appreciated this because, regardless of the end result, it was about very useful and objective insights any candidate would definitely benefit from this.

      Interview questions [1]

      Question 1

      What is the mistake that helped you grow and what did you learn from it? Have you ever had to deal with a difficult colleague and how did you handle it?
      Answer question
      avatar
      Udacity response
      4y
      Thank you for taking the time to share your feedback. We are happy to hear about your experience!

      Customer Success Manager Interview

      19 Aug 2020
      Anonymous interview candidate
      San Francisco, CA
      No offer
      Negative experience
      Average interview

      Application

      I applied through a recruiter. I interviewed at Udacity (San Francisco, CA) in Aug 2020

      Interview

      An outside recruiter had reached out to me to set up a first call. With the hiring manager. We connected and had a great conversation. Follow up calls were set up with a counterpart/peer on the team, and then an east coast manager. I was moved forward and asked to complete the take home exercise, which comprised of a customer email response, and a mock QBR deck. Once I returned the QBR deck, they immediately asked for revisions--before I had even presented. Extremely odd and something no other company has done before in my years of CS experience. I made adjustments and added in detail that was requested, only for the hiring manager to tell me that they're not going to have me present what I had prepped. Hours of research, prep and calls just to get the rug pulled out from underneath me. Extremely unprofessional and frustrating.

      Interview questions [1]

      Question 1

      Asked for examples of difficult situations with previous customers. QBR was focused around their current partnership with a large telecom company where they have a group of "learner" employees who are struggling to complete a machine learning course because they feel they don't have enough time to complete the course. You're tasked to address this and respond in a 30 minute format. Though you have 30 minutes, better make sure your slides aren't concise and loaded with bullets, stats, data and walls of text. Seems like that's what they wanted, but it's just not how I conduct my QBRs.
      Answer question
      5