I applied through a staffing agency. I interviewed at Ulster Bank (Belfast, Northern Ireland) in Oct 2022
Interview
Interviewed through agency over zoom call in 2019 and I received a response within a week. They outlined the kind of work this role would focus on which was first point of contact with customer over the phone.
I applied online. The process took 3 weeks. I interviewed at Ulster Bank (Belfast, Northern Ireland) in Sept 2019
Interview
1 hour and 15 minutes, competency questions, just a bit about yourself, your educational background, precious job roles, and then you get told to wait in the waiting area for 10-15 mins while they tally up your points, and if you’re successful at this point they invite you in for a telephone role play, basically they call you from another line and you’re given a sheet with an of customers bank statement and you have to go through that with the customer over the phone, be empathetic and also offer as many alternatives as possible.
Interview questions [1]
Question 1
Why do you want to work for UB?
When did you give excellent customer service?
Name a time when you had to work to a dead line?
Tell us about a time you had a co-worker you didn’t necessarily get along with and how did you solve this problem?
I applied online. I interviewed at Ulster Bank in Feb 2016
Interview
Interview process consisted of 5 competency based questions and then a role play. The whole process lasts about 30 mins. Role play Is pretending to be on a call and reading a bank statement.
Interview questions [2]
Question 1
Give me an example of a time you demonstrated good customer service
