The application is standard background and behavioral questions along with resume submission. I received an email advising that I was selected to move forward with the interview and got a link to take a test. The test was a timed virtual environment where you had lists of information for different businesses and had to locate the correct information tailored to the individual question. After passing the test, I got a call about a week later for a phone interview during which they asked some more behavioral questions and requests for clarification of what I advised previously. More time passed and I was called to participate in an in person interview. Again, more behavioral questions relevant to the position. Also, we did a mock call where they gave you information regarding a hotel and they called you as a potential customer requesting information. That was honestly my favorite part of the entire process. A week or two later, got the call with the job offer and training date.