I applied online. The process took 2 weeks. I interviewed at Unum in Jan 2019
Interview
I interviewed with two gentlemen via phone and over a presentation online. They asked me several questions and participated in a mock phone call scenario. They were very pleasant, honest and upfront about what I could expect from the interview as well the position.
Interview questions [1]
Question 1
What is something from your previous experience that you felt made it difficult to do your job?
It was a relatively quick process. About a one week turn around from application to interview. All were video/phone interviews for a remote position. Very basic customer service and experience based questions.
Interview questions [1]
Question 1
Tell me about a time you dealt with a difficult/upset customer. All were experience questions.
I applied through a staffing agency. The process took 2 weeks. I interviewed at Unum (Chattanooga, TN)
Interview
Asked the usual interview questions "How do you handle difficult calls?" and "How do you manage your time?" It felt like a conversation in the session and I did not feel nervous.
Yes they interview and it is a tedious process. Will phone you and then call for in person interview. Will offer job over the phone. Asked around twenty different questions in both interviews.
