I applied online. The process took 4 weeks. I interviewed at Unum (Phoenix, AZ) in Feb 2017
Interview
Short online application, video interview, phone interview. Was straight forward with basic questions about past experience. The video interview was great, it gave you some time after each question to think about your answer, where in person this would be an awkward silence or a panicked answer following a long "Ummmm"
It was a relatively quick process. About a one week turn around from application to interview. All were video/phone interviews for a remote position. Very basic customer service and experience based questions.
Interview questions [1]
Question 1
Tell me about a time you dealt with a difficult/upset customer. All were experience questions.
I applied through a staffing agency. The process took 2 weeks. I interviewed at Unum (Chattanooga, TN)
Interview
Asked the usual interview questions "How do you handle difficult calls?" and "How do you manage your time?" It felt like a conversation in the session and I did not feel nervous.
Yes they interview and it is a tedious process. Will phone you and then call for in person interview. Will offer job over the phone. Asked around twenty different questions in both interviews.
