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      Customer Support Specialist Interview

      25 Oct 2020
      Anonymous interview candidate
      Las Vegas, NV
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at UserTesting (Las Vegas, NV) in Oct 2020

      Interview

      Screener. Second interview was the most bizarre I have ever. The "interviewer" spent the totality of the interview stroking his dog and talking about board games. After naming 5 board games I've played and failing to answer more than that, the interview was concluded. I then received a rejection email more than a week later from the person that conducted the screener. This was a truly unnerving experience.

      Interview questions [1]

      Question 1

      What board games do you play?
      Answer question
      3

      Other Customer Support Specialist interview reviews for UserTesting

      Customer Support Specialist Interview

      17 Apr 2026
      Anonymous interview candidate
      Toronto, ON
      Declined offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at UserTesting (Toronto, ON) in Apr 2026

      Interview

      This was honestly one of the best interview processes I’ve gone through. Everything was quick, smooth, and well organized. The recruiter was outstanding to work with, very responsive, and kept me in the loop throughout. Communication was always fast and clear, and she made the whole process feel easy and stress-free. Across the interviews, the questions felt thoughtful and like they were genuinely trying to get to know me and understand how I work. Everyone I spoke with was welcoming, positive, and easy to talk to, and there was a strong sense of culture throughout. Even the final interview with the SVP stood out, it felt more like a real conversation than a formal interview. Unfortunately, I had to decline the offer due to another opportunity, but it was a great experience with the team overall.

      Customer Support Specialist Interview

      19 Oct 2015
      Anonymous employee
      Mountain View, CA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at UserTesting (Mountain View, CA) in Jun 2014

      Interview

      Brief phone interview followed by an in-person one. Had to do the Wonderlic and a typing test. Culminated in an interview with 3 department members. Relatively low-stress process. None of the crazy trick-questions you sometimes hear about. Interview seemed to be half about the fit I'd be for the position and the other half was to determine if I'd be a good cultural fit.

      Interview questions [1]

      Question 1

      Your grandmother is having trouble getting her stereo to work. What would you do to help her?
      Answer question
      1

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